This is something a lot of people struggle with when wanting to win more business.   This is when they hesitate to take action or feel awkward about being seen as someone who is “selling” – usually because they believe that to sell is to be a pushy, desperate or harsh person… Is selling desperate, […]

When somebody says something to you and you reply or interrupt with the word “but”, it tends to suggest that you are probably going to disagree with everything that they have just said. The other person then gets defensive and will just look for more and more evidence to support the case that they were […]

Most of us need to get better at using our time efficiently and we can do this by spending more time being more effective. One way is to build better connections with people. Finding out what they want from your product or service, before we tell them what you think is so great about it. Rather than […]

If we’re honest, we all know that one thing that if we were to do it we could start to build things differently in our lives.   Whether it’s that you would go across the room and talk to a stranger or that you could make that sales call, or speak to that person at […]

This Confidence quiz was originally published in “Good Housekeeping” Magazine (February 2014). Following the publication of my book “How To Talk To Absolutely Anyone” (click here for details of the book), Good Housekeeping Magazine asked me to put together a quiz for their readers. Here are 6 questions to quickly discover how confident you are in everyday […]

Fear of failure and avoiding disappointment holds many people back. One of the major things that differentiate successful people from unsuccessful people is how they think about “Failure”. As far as your goal is concerned, you haven’t failed if you don’t achieve one of the steps first time, or the second time or third time. As Napoleon […]

You need to be aware of your potential “secondary communication”. This is when people assume or deduce something that you didn’t intend from what you say. Secondary communication is what happens outside the actual words you say – from the impression you create to the multiple interpretations your words are open to. An example Let’s […]

One of our biggest ongoing challenges is to keep feeling that Comfort Zone and continue to push it outwards and be ever expanding. Here is something to try, even if you’ve experienced this before try it again now: -Fold your arms. -Look down very carefully noticing how you have done it, what hand goes where?
-Is […]

Just because you feel uncomfortable in a situation or feel fear, it doesn’t mean you have to pull back from taking the action. Typically in these situations it is described as being “outside our comfort zone” Too often people feel the fear feeling and see it as a reason to stop. They see it as […]

People often give up far too soon when looking to develop a new skill. This is very often the case with learning to talk with confidence to people we don’t know. They usually give up because they feel uncomfortable every time they attempt to start a conversation or talk to someone. They give up because […]